RELIALIMO

RELIALIMO ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation services, website, mobile applications, and SMS messaging services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, account preferences
• Payment Information: Credit card numbers, billing address (processed securely through third-party payment processors)
• Trip Information: Pickup and drop-off locations, travel dates, passenger details, special requests
• Communication Data: Messages sent through our platform, customer service inquiries

1.2 Automatically Collected Information

When you access our services, we may automatically collect:

• Device information (type, operating system, unique identifiers)
• IP address and geographic location
• Browser type and settings
• Usage data and analytics
• Cookies and similar tracking technologies

1.3 SMS/Text Message Data

When you opt in to receive SMS messages from us, we collect:

• Your mobile phone number
• Carrier information
• Opt-in/opt-out status and preferences
• Message delivery and read status

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our transportation services
• Process and complete reservations and transactions
• Send transactional communications (booking confirmations, trip updates, receipts)
• Send promotional communications (with your consent)
• Respond to customer service requests and support needs
• Improve and personalize your experience
• Analyze usage patterns and trends
• Protect against fraud and unauthorized access
• Comply with legal obligations

3. SMS/Text Messaging

4. Information Sharing and Disclosure

We may share your information with:

Category	Purpose
Service Providers	Third parties who perform services on our behalf (payment processing, SMS delivery, analytics)
Drivers	Information necessary to complete your transportation (pickup location, passenger name)
Business Partners	Affiliates who assist in providing transportation services
Legal Requirements	When required by law, court order, or government request
Business Transfers	In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure data centers and cloud infrastructure
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications and SMS messages
• Portability: Request your data in a portable format

To exercise these rights, contact us at the information provided below.

To request account and associated data deletion online, use our Account Data Deletion Request page.

8. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected
• The right to know if personal information is sold or disclosed
• The right to opt out of the sale of personal information
• The right to non-discrimination for exercising privacy rights

We do not sell your personal information.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. Third-Party Links

Our website and applications may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.